(Updated: 13/06/2020)

This website is owned by Lartiste Florist & Art Studio PLT. The terms (“We”, “Our”, “us”, “Lartiste) referred to us, the owner of this website. The term “you” refers to the user of the website. The term “service” refer to the website www.lartiste.com.my & www.lartiste.com.my.

 By accession this site and using the services, you hereby agree to be legally bound by these web terms. If you do not accept these terms and conditions, please leave the site and discontinue using our services immediately. We reserved the right to revise or change these terms and conditions at any time without prior notification.  

Please read this page carefully before you use the service everytime.



  1. When ordering please enter the full address including the postcode of the recipient. We will not be held responsible for the items that are not delivered due to incorrect details.
  2. Any changes of particular (e.g. receiver’s address, messages, etc.) must be make within 6 hours in advance or the day before.
  3. Cancellation of orders will be subject to 20% handling/processing fee.
  4. Buyers are required to notify us the timing that the receiver is not around or will leave the area in order for us to specify a remark to our dispatchers. The remark is not a guarantee or promise that the product(s) will reach at that particular/specific time slot, but we will do our best to fulfill your request.
  5. We will do our best to make sure that the receiver will receive the delivery on her own. However, we will not be able to do that if there are any restrictions by the receptionist or security guard of the building or neighborhood.
  6. We do not guarantee the delivery to be on time. This is especially in the events of severe weather and natural disaster such as heavy storm or flood.
  7. We will not take responsibility for the late delivery due to adverse weather conditions, incomplete or incorrect delivery addresses and any other causes beyond our reasonable control.
  8. In the event of any supply difficulties, flowers & foliage are subject to replace with similar values and colors while maintaining the overall look of the arrangement.